Failed or late payments
Written by Grant Gadoci
Updated over a week ago
Updated over a week ago
Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email Restaurantology admins and any billing contacts.
What to expect
We hope that you’re able to resolve payment issues quickly, but below is a quick rundown of what you can expect if not.
| After… | What to expect |
| 7 days | If we cannot process a payment after a week, we’ll reach out to Restaurantology admins and any billing contacts. |
| 14 days | We’ll send another reminder to the same people (Restaurantology admins and billing contacts) just in case there’s still an issue. |
| 21 days | We’ll reach out to the Restaurantology admin and billing contacts again. |
| 28 days | The license(s) will be downgraded to the Free plan. |
Update your payment method
If you’ve run into a payment issue, Restaurantology admins and billing contacts can request to update a payment method.
Contact us for help
If you have any questions about a failed payment, please get in touch with us — we’re here to help!
