Knowledge Hub

Advice and answers from the Restaurantology Team


Payments can fail for a variety of reasons. If there’s ever an issue, Restaurantology will notify your account’s admins and any designated billing contacts.

What to expect

After…What to expect
7 daysWe will notify Restaurantology admins and billing contacts that the payment has not been processed.
14 daysA second reminder will be sent to the same contacts.
21 daysWe’ll follow up again with the Restaurantology admin and billing contacts.
28 daysThe license(s) will be downgraded to the Free plan unless payment is received.

Update your payment method

If you’ve encountered a payment issue, Restaurantology admins and billing contacts can request toupdate a payment method.

Contact us for help

If you have any questions about failed or late payments, contact our billing team. We’re here to help.


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