Failed or late payments
What to expect if a payment fails or becomes overdue.
Written by Grant Gadoci
Updated over a week ago
Updated over a week ago
Payments can fail for a variety of reasons. If there’s ever an issue, Restaurantology will notify your account’s admins and any designated billing contacts.
What to expect
| After… | What to expect |
| 7 days | We will notify Restaurantology admins and billing contacts that the payment has not been processed. |
| 14 days | A second reminder will be sent to the same contacts. |
| 21 days | We’ll follow up again with the Restaurantology admin and billing contacts. |
| 28 days | The license(s) will be downgraded to the Free plan unless payment is received. |
Update your payment method
If you’ve encountered a payment issue, Restaurantology admins and billing contacts can request toupdate a payment method.
Contact us for help
If you have any questions about failed or late payments, contact our billing team. We’re here to help.
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