Knowledge Hub

Advice and answers from the Restaurantology Team

Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email Restaurantology admins and any billing contacts.

What to expect

We hope that you’re able to resolve payment issues quickly, but below is a quick rundown of what you can expect if not.

After…What to expect
7 daysIf we cannot process a payment after a week, we’ll reach out to
Restaurantology admins and any billing contacts.
14 daysWe’ll send another reminder to the same people (Restaurantology
admins and billing contacts) just in case there’s still an issue.
21 daysWe’ll reach out to the Restaurantology admin and billing contacts again.
28 daysThe license(s) will be downgraded to the Free plan.

Update your payment method

If you’ve run into a payment issue, Restaurantology admins and billing contacts can request to update a payment method.

Contact us for help

If you have any questions about a failed payment, please get in touch with us — we’re here to help!